What To Do If A Casino Doesn’t Pay Out
One of the biggest dilemmas online gamblers can face is “What to do if a casino doesn’t pay me?”
Find out the best steps to take if you are ever in a situation where a casino refuses to pay out.
From fraudulent casinos to wagering requirements not being met, there are many reasons why your payment might get blocked. Continue reading to find out how to resolve it.
Online Casinos That Pay Winners
Our team recommends playing at only the most trusted online casinos, that have a long-term track record of paying winners. Here are our favorite licensed online casinos you can trust:
These online casinos are among the best in the US market. They offer an extensive list of casino games and convenient payment methods. They also have incredible customer service to help with any problems you might face while playing online.
Reasons Online Casinos Don’t Pay Out Winnings
There are many reasons why customers experience payout problems from online casinos. While your first reaction would be that the online casino is a scam, it is not always the case. Here are a few legitimate reasons why online casinos might refuse to pay their customers:
Bonus Wagering Requirements Not Met
Not meeting casino bonus wagering playthrough requirements is one of the most common reasons online casinos refuse to pay their customers, because welcome offers have bonus terms and wagering requirements that need to be met before the funds can be withdrawn.
Usuaually customers have to play through the bonus money a certain number of times before it can be withdrawn.
For instance, if it has a wagering requirement of x5, it means your $100 bonus needs to be wagered until it reaches $500 before you can withdraw the bonus money. Some players try to withdraw these funds before the wagering requirement has been met and thus are refused to do so.
Always read the terms and conditions of any gambling bonus before accepting.
Unverified Account
Forgetting to verify your account is another big mistake gamblers make when they register for an online casino. Know your customer verification processes are used to ensure each player is who they say they are to avoid duplicate accounts, money laundering, and other types of fraud.
New customers must supply verification documents such as their ID, driver’s license, proof of address, a utility bill, a phone number, SSN digits, or other information to verify themselves.
Some online gambling sites require additional verification documents if a player wants to withdraw an amount above a certain amount. Online casinos are usually required to do this by state regulators for anti-money laundering or anti-tax evasion purposes.
Once you register with an online casino, ensure you have completed the necessary verification process before sending in a payout request.
Not Making A Deposit
Many legit online casinos offer new customers a no-deposit bonus, which can be a great way of trying out a casino software without funding it with a deposit. This means if a player completes their registration, the casino will credit them with free cash.
However, no deposit casino bonuses are rarely able to be immediately withdrawn.
Besides its wagering requirements, some online casinos require their customers to deposit money before any withdrawal can take place. This is to verify players’ accounts under their names.
Casino Terms & Conditions
Besides unsatisfied wagering requirements, other terms and conditions may block potential payouts.
Some online casinos have winning caps attached to their welcome bonuses, limiting the amount a new player can win and withdraw from their bonus funds.
Another major mistake is neglecting the contribution to the overall wagering requirements of the casino game variation you are playing. Some casino games carry more weight toward your rollover requirement than others.
For instance, slot games usually contribute 100%, whereas other casino games might not even contribute at all, leaving customers confused as to why they can not withdraw any of their bonus winnings.
Lastly, always check whether you are in a state where online casinos are legal before trying to withdraw funds. If you try and use a VPN, an online casino might block your access if you find yourself outside the legal gambling boundaries.
Rogue Online Casinos
It is extremely important to only use legal, reputable, and licensed online casinos.
Offshore casino sites can be disreputable and are known to frequently stall payouts to players in the hopes that you lose it all back. Before you sign up for any gambling site, verify its operating license. They should have a legitimate license given by regulatory authorities within the state. This ensures that casino sites offer fair, safe, and secure online gambling.
Offshore casinos are not regulated and do not have to adhere to local rules and regulations.
If you are unsure which online casinos are legit and licensed operators, USGambling.com reviews licensed online casinos for our readers’ peace of mind.
What You Should Do When Casinos Don’t Pay
If you are having online casino withdrawal problems, there are ways to sort them out. Here are a few tips from our team on how to ensure you get the money that is rightfully owed to you:
Ensure It’s Not A Mistake
First of all, ensure the restricted payout is not due to the reasons above. Do a thorough check to ensure you completed all the requirements and terms before placing the blame on them.
Contact Customer Support
If an online casino refuses to pay out any of your winnings, and the problem is not from your side, contact their customer service.
Reputable online casinos offer 24/7 customer service to help with any issues, especially payout problems.
Send them an email or use the live chat option to talk to a representative to explain your problem. If they do not reply or help you with your case, you may have to report the case to regulators in the state you reside in.
Report Rogue Operators To State Gambling Authorities
If you are not being helped, you can report the case to the state gambling authority. Licensed online casinos are regulated by a gambling authority of the state to ensure fair, safe, and secure gambling protocols.
Reporting your problem to licensing bodies will ensure your problem is investigated, which can pressure on the online casino to take action. The Gambling Commission’s contact info can be found on any legal casino’s website within the state. Simply write them an email explaining exactly what your problem is.
However, the gambling sites we recommend here are all trusted casinos that have amazing customer service. So choosing one of our top-rated sites will minimize the chances of these problems.
Important: Offshore online casinos licensed by Panama, Curacao, or Costa Rica do not hold state licenses and therefore this step doesn’t apply. Avoid offshore gambling sites completely.
Last Resort: File A Lawsuit
If you are still unsuccessful, you could take legal action and file a lawsuit. This could prove to be expensive, but if you have a lot of money stuck in your player accounts it could be a viable option.
Collect all evidence by taking screenshots, and document your efforts to resolve the dispute. Usually, casino operators will respond quickly to lawyers as they would prefer to settle these matters outside of the court.
Note: Rogue casinos are situated outside of the US, so you will need a lawyer from the same country to represent you. It is always better to play at online casinos that are regulated in the US.
